SHIPPING / RETURN POLICY
Thank You for ordering with Rupunzel's Hair Boutique!
WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR CREDIT CARD. WE ONLY SHIP TO THE BILLING ADDRESS REGISTER WITH TO YOUR CREDIT CARD. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION.
1. How long is processing, shipping, and handling?
Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days.
Domestic Express Shipping is 2-3 Business days depending on your location.
Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location.
International Shipping is 7-10 Business days depending on your location.
Packages Delivery SERVICE IS AS FOLLOWING
WITHIN THE USA AND CANADA BY USPS
REST OF THE WORLD with the FEDEX
Business days are Monday-Friday
2. When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package at www.USPS.com. OR www.fedex.com
Your Tracking Number will come to your email from us. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at 954-326-5476.
3. Can I make changes to my order?
To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.
4. May I return my order?
Yes, we are pleased to offer a return policy on unopened hair extensions within SEVEN (7) DAYS within you receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with!
You must contact us first before returning your package at 954-326-5476. During Business Hours within the seven (7) day return period. All Rupunzel's Hair Boutique Hair Extensions must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the Rupunzel's Hair Boutique hair seal on the bundle has been broken!
5. When will I receive my refund?
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and Rupunzels hair Boutique security seal was not broken. Refunds are normally returned back to your bank Card within 24-48Hrs.
6. May I make a exchange?
Yes, you can make an exchange within SEVEN (7) DAYS. The Rupunzel’s Hair Boutique hair Seal MUST NOT be Broken! The hair MUST NOT be unwrapped, Uncombed, Not Brushed, No fingers ran through the hair, worn, or altered in any way for an exchange!! If the hair is altered we will return the hair back to you at your expense COD.
ALL SALES ARE FINAL ON CUSTOM ORDERS
Ship your Exchange/Refund it to:
RUPUNZELS HAIR BOUTIQUE
1401 NW 22 STREET
Please attach a note inside your package including your order number and Reason for return!
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because RUPUNZELS HAIR Boutique will NOT be responsible for lost returns. We recommend that you DO NOT use UPS to send your return as they charge very high brokerage fees to clear the parcel which we will not be responsible for.
Our Business Hours Are Monday-Friday 10AM-6Pm EASTERN STANDARD TIME
Saturday & Sundays-CLOSED
If your have any questions or concerns please feel free to Contact Us At 954-326-5476 During Business Hrs M-F 10am-6pm (EASTERN Time), Saturday & Sunday- CLOSED.